Staff seems unorganized, you have to fill out a form on the clipboard, sit down then take the clipboard back to the front. Then within 10 mins later get back up to give them your insurance card, then pay.

Then get back up for consultation and vitals, then sit back in the lobby then wait again.

Then finally get a room and wait to be seen by a doctor.

Imagine putting an elderly patient or someone who is in a lot of thru this.

Service / paperwork issues needs to be fixed.

Worst Urgent Care we have ever visited. Tim Kearns, PA in particular is incompetent. He prescribed azithromycin for my daughter and when we expressed concerns about potential side effects and requested a different antibiotic for an ear infection, he refused to give us something different. We asked to see the other provider on staff at the time and were denied to see anyone else. He told us that he was unaware of any side effects with azithromycin and it was the same as a cephalosporin. The FDA website warns of potentially deadly heart arrhythmias with azithromycin and the fact that he was completely "unaware of any side effects" is pretty scary. The American Academy of Pediatrics specifically does not recommend azithromycin for a pediatric ear infection. I expect a provider I go to have knowledge of the medications they prescribe. Front desk staff was rude as well. Go anywhere but here.

Took my daughter there for high fever. Called before bringing her and asked if I came there then I would take her to hospital if needed. They said yes that would be fine. Got there and when they took her temperature it was very very high. While in room waiting for the doctors results a staff member was talking about my decision to bring my daughter there. Her name was jaclynn. The look she came me when I took my daughter to the rest room was awful. She had no business discussing my decision to bring my daughter there to other staff or even talking about me. Very unprofessional. She was not even the doctor seeing my daughter. When is it ok to to talk about patience behind their back or even having a discussion with others that are not treating my daughter. What about patient confidentiality? Very disappointed.then before we received results we had another person asking us to give up the room and wait in lobby before doctor was even done with us. Told the doc what we heard being discussed and it seemed like nothing new. The doctor who saw is was very good and saw nothing wrong with us coming there first.

I recently took my 3 yr son here for laceration on his right ear. We spent over an hour to be seen by the PA, who spent less than 5 minutes checking my son's ear. He said he would be right back and left us waiting 20 additional minutes in the examination room. A random nurse comes in and says you need to take your son to CHKD ER. Then I get a notice from my insurance company that they were billed $180.00 for Emergency Care under a doctor who does not even work at that location. Amazing for less than 5 minutes of time the PA spent with my son. Lesson learned here is skip going to Nowcare and go straight to CHKD where I spent less than 1 hour there and my son got 3 stitches in his ear. Experience at CHKD was fantastic. Terrible at NOWCARE!