When I called to make the appointment for my family, we were given quite the lice lesson. We learned how to take care of our home, and more importantly, what we didn't have to do to clean the house! The ladies in the salon were calming, and very professional. They actually had 4 techs working on my family at the same time, and we were in and out in less than 90 minutes. I would recommend them to everybody having to deal with the lice nightmare!!!!