I contacted them over the phone and requested the current silver spot price and they refused to provide it. I have dealt with brokers from all over and any reputable dealer will quote you what the current spot price is and usually they will tell you if they are paying some much over or under spot to buy or sell. The only guys who don't usually do that because they do not offer competative pricing and count on people not wanting to go elsewhere or who don't know any better. Well shame on you.