Hair on the Ave. has gone down hill. I had been going here for a while simply because, let's face it finding a descent stylist in Berks county can be quite a challenge. Recently, I was very disappointed with the customer service and overall bad business practices I've encountered. I thought I found a stylist I liked, so I tried to have patience with this place and just giving it chance after chance. You don't tip the stylists here, which is fine except they turn around and charge you outrageous $$$$ for the services rendered. This would be OK if the stylist would consistenly charge the same amount. Prices for a cut/color seem to randomly change here. I could understand this if I was seeing different hair stylist every time I went in, but that just wasn't the case. Initially I had seen a few different stylist. I would say about 5 different stylists until I finally found one I liked, but did eventually find someone I liked. It is my understanding that depending on 'level of experience' they charge more/less, but when you see the same stylist and they charge you $45 for a cut one visit and $60 the next (and that does NOT include a blowout)...well that's just bad business practice. Trying to even get an appointment with the stylist is at times challenging, to say the least. Apparently, if you don't book 4-6 weeks out you can't even get in and if you try to call and change your appointment (even with ample notice, I'm talking like 2 weeks), they will be unable to accommodate you. Receptionists have bad attitudes, not friendly or customer service oriented AT ALL. This place really needs to have a serious sit down with staff and check some people on their attitudes. No matter how busy you may be value your clientele. The only reason your business is able to exist is because of the customer. Here today, gone tomorrow. It's just that simple. Disappointed. Very very disappointed.