we deposit a wedding package from a beautiful day florist in dec 2017 ,100% paid , and Sep 2018 we want cancel the wedding which we just start to prepare . we sent many emails and make phones , voicemail there are no reply even one short message . they directly cancelled our wedding without a even phone call to last communication and tell consumer what we going to lose if did cancel . and not willing refund us the money . they took us all the fully pay and no any cost on them .
that service make us feel very terrible , when they take money in everything is so nice , but when you ask for money back , they show different face . even hardly can reach them .
please reference this note , it just happened on us .