You would assume that, at the rates they charge, it should be a day at the spa for your dog. Not so at PetSmart. Instead, I am out nearly $50 and my dog was so scared of that place! It could be because when I dropped her off and when I picked her up they were cleaning the floors with a giant vacuum, and they dragged her on past it both times. She was trying to pull the leash in the direction of the door but instead of turning the giant vacuum off and letting her walk past, they just dragged her by it! Who only knows what kind of cage they were keeping her in in the back room while she was waiting.

When I got her back (about 2 hours later) she was definately clean...but that's it. They didn't even brush her! I could have given her a bath at home!

PLUS when you leave, they automatically set up a new appointment...that's pretty presumptuous. You can bet I won't be keeping the one they set for me!