We brought a chain in to be fixed. The gentlemen who could perform this task was on his way in. We sat and chatted with the young lady who was working. She was very nice and called and checked how much longer he would be. She had no control over when he would be in, but kept us informed and I appreciated that. We left the chain for repair and with in 45 min of being home we got a call it was finshed. Very efficent.