The chimney sweep took picutres of what he described as "old damage" around the crown. He told me he would email me the photographs the next day. I noted that I would need these and I had a home inspection down in July and was rather upset to find that my home inspector had not caught that problem. I did not get the photographs as promised. I contacted the company owner for the pictures -- a week after they were due to me. I still don't have them 8 business days later. In addition, the sweep called me that morning to tell me that he was at the house and I was not answering the door. He had the wrong address, and was sitting in the driveway of a neighbor down the street. Not impressed at all!