UPDATE: I received a call back from the owner extremely quickly and she was so incredibly nice and understanding. She agreed to give me a full refund and promised to have some conversations about this situation with her staff. She wanted to make sure I knew that this was not a typical experience (I used to go to this salon all the time and had always had great experiences up until this point) and that she wants to make sure I feel like I can come back. I changed my review from 1 star to 3 stars.

This used to be a nice salon. Their entire staff quit and I left before the only girl who works there (who's brand new) could finish my cut because she was hacking my hair off in uneven chunks, was nearly sitting on the floor to cut the bottom of my hair instead of just raising the chair (which she did after I reminded her that was possible) and the 2 girls just hanging out at the front desk left this girl alone with me because "they'd been there all day" which was actually only since 10 a.m. and it was now 2 p.m. I had to go to another stylist to fix my hair. Save yourself the emotional trauma.

Had been getting eyelashes done for a year elsewhere, my gal had a baby so took time else.



My husband bought me a 200 dollars gift card to get them done here at phazes, she lady glued my eye shut , hit me in head with tweezers, glued all the lashes to my EYE LID so when I blinked they'd stab me in the eye and the glue all over eyelid would stab and pull cause nothing was glued on the eye lash!!!



Took 2 and a half hours of my time but only spent an hour of it working. The other time she spent not sure what she was doing over my face and leaving the room to get "supplies".



Cost 120 and not only painfully and poolry done she missed allllll eyelashes in the inner corner eye and the outter corners and alllll lashes in between I seriously bet only 50 lashes put on both eyes together added up and all of then glued to thebeye lid.



I called after leaving to embarrassed to tell the girl Raigan how bad she was.

Met the manger who was RUDE belittled me called it " natural " said shed charge 25 to have to girl make them "more full" and it had to be the same girl who glued my eye shut and glued them all to my eyelids in nasty clumps.



Finney got manger to look at them an hour on the phone of her being rude as crap.



Meet her in person and the other women who used to do then and before the lady opened her mouth the manager with shorter brown hair who I had been talking with oh yeah very natural look everyone s getting them like that.

And then lady who used to do them named Nicol said yeah, they're all glued to her eye lid , they look like what they should after having them at three weeks needing a fill. They're all on her skin...



So then the manger goes 50 I'll give to your account . though it cost me 120 and pain and glued my eyes shut.



So I come in again and every damn person is super snobby the women who helped me with verify ing yeah they're glued to your eye, was rude and the staff just acts towards me like I was the problem and trashy and my money wasn't good there.

I've never been so up set going to somewhere and asking them to fix their mistake and for them to tell me no you have our product on you can give your money back though I have to have it all professionly removed by somewhere else cause they don't have time.



Said I had the "product" on so they cant reimbursement or give another service , they have back their 45 lashes and lb glue and the bill to get them removed.



SooOooooooo rude . they're not professional. And will not fix their mistake and will charge you to get them "fixed" and only by the Peron who messed it up even if underquailfed and glues your eye shut but will charge you double to have someone else do.



Oooooooo upset will never go back bought 123 in flipping lip gloss so i dont have to go back ever again do to the gift card non refundable . and only that amount cause I had " their products " on my " eyes " more like in!!!



Paid 200 so their" stylist " and manager and employee to be looked down on talked snotty and rude to.

This place is first rate. Their staff is professional and caring. I expected it to be really expensive and it wasn't, they have a lot of great deals.

This salon and day spa has wonderful people and a professional atmosphere. Loved it!