Reading other reviews we did not have that problem. He did say he was real busy in the summer and we got the impression he may be a one person business. Being November, we called him on an LG refrigerator warranty and talked to him right away. My husband left a message, then I called and he answered right away. He gave me his schedule and even agreed to come to our house the same day we called, as our food was spoiling. He arrived at an agreed time, answered the phone when we called, so no real complaints. He did say he would follow up with us the next day snd never called, hence the four stars. I was not expecting a call anyway, so perhaps he should not promise on something he normally has a hard time following up on. As for his work was professional, polite, and quick. Thanks much!

Referred to this company. Left a message to call me back. No call returned. Sorry to say will be out of business if they continue with this business practice.