Paxton Van Lines of North Carolina, Inc.

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Movers

511 Johnson Rd, Charlotte, NC 28206

704-332-2600

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unhappypaxtonclient

08/28/13

Provided by YP.com

Completely unprofessional company. Packers forgot an item, had to come back for it, and it never made it into our storage area nor onto the itemized list. When everything was finally delivered, the item was missing and they refused to take responsibility for it instead saying it was an Atlas issue because it was an interstate move. Also damaged things that the packers didn't wrap and shoved it off on Atlas as well. Finally, even though they had our items in storage for three months, they arranged for a truck that didn't have room for our items and tried to say it was because our items were "bulky." our things had been in storage - they KNEW how much space it took! Therefore, they only delivered a portion of our things and the rest came weeks later. Again, they blamed Atlas. This all happened despite the fact that the packers, the storage facility, and the driver were ALL Paxton employees/facilities. I'm sure it's company policy to have Atlas handle anything when it's an interstate move, but Paxton took NO responsibility, was difficult to deal with (a higher up told me they'd take care of it, but then I never heard back from him), and no one seemed to care. I've moved with professional movers 12 times in 15 years and have NEVER had an experience even remotely as unpleasant as this one. I would tell anyone and everyone in Charlotte to use someone else for sure.

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easonbrady

07/02/10

Provided by YP.com

Great move!

We had a great experience using Paxton/Atlas for our move. The guys were very professional, curtious and quick. We will recommend to everyone we know!

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DETAILS

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General Info

Paxton Van Lines, Quality Service for your move! Our companies were built on a foundation of quality service, teamwork, and value to all of our customers. Our single most important asset has always been our people. We have achieved consistent and steady growth with our service commitment to the corporate community and the relationships that we support, many of which exceed 20 years. The Paxton Van Lines is a family owned business with offices in Charlotte, North Carolina, Richmond and Manassas, Virginia and headquarters in Springfield, Virginia servicing commercial and residential clients for over 60 years. As an authorized agent of Atlas Van Lines - the nation's second largest household goods carrier - for over 45 years, Paxton is known as "Your #1 Corporate Mover". Our leadership, coupled with extensive service alternatives keeps us at the forefront of the moving and storage industry. Our quality ratings continually exceed industry standards and are often used as benchmarks for others. * Better Business Bureau Accredited * Member of the American Moving & Storage Association * Member of the North Carolina Moving & Storage Association * Member of the Employee Relocation Council (ERC) * FIDI / FAIM - Accredited International Mover * ISO 9001 & 14001 Certified * Licensed / Bonded / Insured Atlas Van Lines, Inc. U.S. DOT No. 125550 TM AWGI LLC Intrastate License Number: C-372

Extra Phones

Fax: 704-334-6316

Hours

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Category

Movers

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Brands

Atlas World Group, Inc.; Atlas Van Lines, Inc., Atlas Van Lines (Canada); Atlas Van Lines International; Red Ball International; American Vanpac Carriers; Cornerstone Relocation Group; Avail Resource Management; Titan Global Distribution; Atlas World-Class Travel; Atlas Terminal Company; Smart Move.

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