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4.5
10 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
anonymous

10/21/14

Poor customer service. I spoke with an Andrew to inquire about some back up issues we are having. He sounded as if he was just waking up. After placing me in hold, he quoted a figure. We also wanted to get an idea of the root of our problem and I referenced the free estimate. He "dumbed it down" as he was talking to me and I felt he insinuated that I was asking for free services. I think if you call a plumbing professional you should get quality advice and good old customer service goes a long way. Set the expectation upfront so there ate no disappointments later. Based off this interaction I will go to school and learn the service myself before ever calling DL Jones Plumbing to do work for us.

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krazy4jg247

08/26/13

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Excellent, quick service! I called and left a message on a Sunday evening and received a call back around 9:00 Monday morning. The technichian met me at my house about 30 minutes later, fixed my leaky toilet, and even showed me how to fix this simple item myself in the future. The staff was friendly and professiona. I woud definitel recommend them.

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anonymous

10/08/12

I wanted to thank you & Doug for your prompt & Professional response to our recent plumbing problem. Both Kurt and I were pleased with the work you did and would recommend your company to others. Cathleen Kraushaar - Letter on file

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anonymous

08/27/12

Your crew was great! Richmond, VA 23225

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anonymous

05/29/12

Thank you so much for fixing my water problem. You definetly have a new customer. Mr. & Mrs.Geist Midlothian, VA 23113 Note sent with payment and on file for viewing.

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anonymous

03/15/12

Your plumber was extreme in cleaning up I was so impressed. Letter on File in office N. Banton, Mechanicsville, VA

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anonymous

02/27/12

Thank you so much for organizing the replacement of my water heater. Doug and his co-workers did a great job. It was so nice to have everything done so quickly starting with your answering the phone at 7 a.m. and Mr. Ledford coming shortly thereafter to do the estimate. The new tankless water heater is working beautifully and actually gives me hot water faster than the old one! Thanks again and best wishes. Mrs. Austin, Glen Allen, VA (Letter on file in office)

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anonymous

02/27/12

Thank you so much for organizing the replacement of my water heater. Doug and his co-workers did a great job. It was so nice to have everything done so quickly starting with your answering the phone at 7 a.m. and Mr. Ledford coming shortly thereafter to do the estimate. The new tankless water heater is working beautifully and actually gives me hot water faster than the old one! Thanks again and best wishes. Mrs. Austin, Glen Allen, VA (Letter on file in office)

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P
plbglady

02/07/11

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We were impressed with your promptness and most impressed with the analytical approach they took to our problem and their professional attitude. The Hayes - Mechanicsville, Va 23116

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anonymous

11/23/10

Customer wrote note on bottom of invoice that we did her job great and was very neat. Customer's name was Fred and Margaret Weinberg. Copy of invoice on file.

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DETAILS

The Plumbing Contractor In Richmond And Henrico County To Depend On When It Matters

Your Trusted Plumbing Contractor For Any Plumbing Repair Or Emergency

General Info
D.L. Jones Plumbing is the trusted plumbing contractor for any plumbing project, repair, or emergency. We proudly serve homeowners throughout Central Virginia, including the City of Richmond, Henrico County, Hanover County, and other nearby areas. Since 1982, we have gotten the job done for our customers, to repair, remodel, renovate, or install new plumbing fixtures where needed. We have a team of experienced plumbers and technicians to assist you when needed. We are able to completely remodel and retrofit your plumbing and pipes throughout your home. Our team is available 24/7 to handle repairs such as leaky or busted pipes, as well as repairs that may require drain cleaning or video camera inspections. We are water heater specialists and can repair or replace a traditional gas or electric water heater, as well as a tankless water heater. We get the job done right the first time every time, and we work hard for your satisfaction. Call us today for plumbing service!
Extra Phones

Phone: 804-347-9748

Fax: 804-515-8166

Hours
Regular Hours
Mon - Thu:
Fri - SunClosed
Social Links
Categories
Plumbers, Heating Contractors & Specialties, Plumbing, Drains & Sewer Consultants, Sewer Cleaners & Repairers, Water Heater Repair
Services/Products
    Garbage DisposalWater Heater MaintenanceDrain Maintenance & RepairElectric Water Heater RepairConstructionUnclogging & CleaningDrain RepairDrainage SystemGas Water Heater RepairRepipingPlumbing InstallationBurst Pipe RepairNew Plumbing Installations
    Video InspectionsEmergency ServiceGas Line InstallationSewersSewer Repair & ReplacementLeak RepairWater LinesTankless Water Heater RepairDrain MaintenanceLeak Detection ServicesTankless Water HeatersReplacement PartsWater Heaters
Payment Options
Brands
Delta, Lennox
Other Information

Services: Garbage Disposal, Water Heater Maintenance, Drain Maintenance & Repair, Electric Water Heater Repair, Construction, Unclogging & Cleaning, Drain Repair, Drainage System, Gas Water Heater Repair, Repiping, Plumbing Installation, Burst Pipe Repair, New Plumbing Installations, Video Inspections, Emergency Service, Gas Line Installation, Sewers, Sewer Repair & Replacement, Leak Repair, Water Lines, Tankless Water Heater Repair, Drain Maintenance, Leak Detection Services

Data provided by one or more of the following: Thryv, Data Axle, Yext.