I had a custom ring made by this jeweler. I selected a stock ring mounting from his merchandise. I purchased a loose stone and wanted it set into a mounting. Shortly after I purchased the ring, I noticed that the side accent diamond stones were not evenly matched nor were they set correctly into the bezels, one bezel was higher than the other. When I brought my concerns forth, the owner did not offer to make the necessary adjustments. In fact, he gave me the brush off. I do not believe the staff offers the excellent customer service that we deserve especially when it comes to jewelry purchases. In addition, I believe his prices are a bit high. The next time I will have custom work done elsewhere and I am sure any adjustments which may be needed will be done so with a smile.