After receiving services I received my insurance statement that showed the contractual amount I owed to the dental practice was drastically lower than what I had paid with their "estimate." Having this occur at previous dentists, I called to get a refund. They called back two weeks later saying the insurance just settled and I actually owed more. This made no sense considering the information from the insurance company. The office explained that there were services not covered under the insurance that they did not submit (including an electric toothbrush that I was specifically told was included as part of the service.) I disputed the charges based on the fact that no one explained the additional services were not covered to give me the option of whether I wanted the services (I would have told them to keep the toothbrush and probably cut out other needed services that they are just using for higher profit levels.) Poor service, no accountability, and deceptive billing practices.