I brought my son in yesterday, while leaving we noticed a mark on the back of his neck, identical to the snap from the cape. Turns out the stylist who cut his hair had JUST pulled the cape out of the dryer. Now, my 1 year old has a burn on the back of his neck. I called and verified this with the salon the next day (today) and received NO APOLOGY. At all. There was no hint of sympathy in the woman's voice who took my call. Needless to say no one from my family will be going here anymore.