Boss was called out to a condo by the property owners association(resheme)due to a flood that effected several condos. Upon arrival Boss extracted and set up at least 2-3 condos to dry them out. One of the condos was owned by the person who wrote the response above. Upon arrival the owner was very happy to have us there dealing with the loss. Throughout the few days it took to dry out the condo in queston, that owner consistantly complemented our staff and even when it was time for us to remove the last of our equiptment, that owner again thanked our staff for their work. A week or so later we were informed that the claim was not going to be covered by the resheme and was to be handled by each individual homeowner. This information was told to us by the resheme manager. This outraged the owner of this condo. The owner then called our office to state that our invoice was not going to be paid by him because he was not the person who called us to begin with. Keep in mind that when we had initially arrived at the loss the homeowner was very acceptive of our services and signed our paperwork to perform the dryout. Now that he had found out that the loss was not covered by the resheme he was determined not to pay for any of our work. We had found out from one of the neighbors of the condos that,the homeowner in question had contacted his insurance company,and filed a claim. At no time did that homeowner contact us with any information of this. We then called that insurance co and researched the claim information and submitted our invoice direct to them for payment for work performed on a covered loss to their insured client. A week or so went by and the in the adjuster for that co. called our office and stated that the homeowner had been paid for our work minus their $1000 Deductible. Boss then contacted the homeowner regarding the fact that they had been paid for our work and requested payment. The homeowner then stated that Boss had damaged his condo in the process of drying it,( this was the first Boss heard any thing of this sort from that owner) and that he would subtract it from our invoice. We asked to see the damage and at that point the owner said that, "it was being fixed and that was that". He also stated that his son is a contractor and would be sending us the bill. A week or so later we recieved a letter with an $1,100+ invoice for damages. It was obvious that the owner was trying to make Boss pay their $1000 deductible. We then sent our paperwork to our legal staff. We even contacted the resheme before sending this to our attorney because we wanted to make sure that the resheme understood what was going on and were in agreement with what needed to be done. Agree they did. After recieveing a certified letter, the owner paid the bill. Now we are reading his newest claims of mold or mildew issues. Funny - never heard from any other condo owners regarding any problems with their units. All the other condo owners paid there invoices right away. Its a pretty sad day when peaple try to profit from an insurance claim. Even worse when they try to discredit a 18 year old, locally owned and operated business that has always put the customer first. MGT.