NIGHTMARE!! I went to Changes once & will never go back!
When I went they had so many people crammed in the salon (friends, family, etc.) that I wasn't sure who worked there & who didn't. Plus they all brought their kids who we're running around being bad & not once did anyone stop them.
Lisa did my highlights & she pulled my hair so hard that my head was throbbing & my scalp was bright red by the time I left.
She rushed through my highlights very quickly & left me to process while she worked on other people. After rinsing it was obvious that my hair was fried. Her & her "assistant" proceeded to rip through my wet hair with a comb without the slightest concern that they were breaking it off.
When I straightened it a week later I noticed large chunks where she had missed highlighting. I took extra care of my hair for 8 weeks before I returned to my regular stylist to have her repair the mess.
My hair is about mid-back & very thick. I've never had issues in the 10 years I've gotten highlights until now. Bits of my hair is broken up to my collarbone from their lack of care & consideration. Please save yourself the trouble and never go there!

WONDERFUL! What more can I say we have been a customer of Lisa's for three years and she has always done an awesome job on my daughters her highlights, color, cuts & styles updo's for prom! Anything we ask of her she does it so wonderfully! She's is just like a member of the family now! And we would highly recommend her services to anyone!