I read the previous review and disagree with the author. My experiences with the staff and service has been wonderful. My wait time was very short ,the staff was caring and the prices were reasonable. I had a pet that received a pain patch and the hair was shaved. Which never looks great, but I was happy to have it. Because I cannot stand my baby to be in pain, and it just hair. I have been to the afford-a-vet on Lowry multiple times and never had problem.