Lame lame lame! I called this place to refill a prescription supplement for my dog and they couldn't have been more lame about it. The first conversation went something like this:



me: I'd like to order some more Dasuquin Soft Chews for my dog. Just like last time.

WPV: I don't know what those are.

me: You ordered them for me last time. Can you please do it again?

WPV: Let me ask someone.

(wait a few minutes)

WPV: What's your name?

me: (insert name here)

WPV: Which animal is it for?

me: (insert my dog's name here).

WPV: Ok. It should take a day or so, I'm not sure. So we'll call you when they come in, ok?

me: Great. Thank you.



5 days later...



me: Hello. I ordered Dasuquin 5 days ago and you guys said it would only take a day or two and you would call me when it came in. Is it in?

WPV: You were supposed to call us.

me: How would I know it was in???

WPV: Well it's here.

me: I'll come pick it up.



One day later. I go in to pick it up.



me: Hi, I'm here to pick up the Dasuquin I ordered for my dog.

WPV: What's that? I've never heard of it.

me: Well...I ordered it and you guys said it was here.

WPV: Let me go ask someone what it is.

(wait a few minutes)

WPV: Oh. Well, we ordered Dasuquin tablets for cats.



Ok - now let's refresh. I ordered Dasuquin soft chews for dogs. I had ordered this before from them. I have a dog. In fact, I have 2 dogs. I don't even own a cat.



What the f***??? There are enough competent unemployed people available right now! You'd think they'd be able to hire one or two of them rather than the incompetents they have working there now. That's just absurd!

Siince Dawn Metzger retired, the only thing this practice seems to care about is money, All the prices doubled and tripled and the new vet is pretty abrupt and unpleasant. We got invoices with no detail, and they basically charge you to breath in their waiting room. They were also pretty unpleasant to my 9 year old daughter, who wanted to understand what was going on with her dog. Rather than comfort her, she left each visit feeling scared for our dog. Get a new vet. We did, and they are great (Pets on Broadway). Skip this high price low service practice.

I brought Stella, my lab-Mix, to Dr. Jones for an infection that she had in her paw. Dr. Jones was comforting, understanding and extremely friendly with Stella's issues and tended to her with lots of love and know-how. The staff was equally friendly and treated my pet with the utmost professionalism and care that, unfortunately, just doesn't seem to be commonplace anymore. Their knowledge and experience was incredible, alleviating any worries I had, replacing them with solid information and a sense of calmness that will make me come back anytime (hopefully not too much!).