I will never be booking a party at this venue again. I emailed the manager to make arrangements for my daughter's party FOUR months ahead of time. We booked for Saturday at 3pm. The week of her party I emailed the manager to get the total/final price for the children's party package. I was sent a quote FOUR days before the party. Meaning the manager knew how many children to expect. When my party arrived my brother was told by the wait staff that there was no party package for the children: aka no pizza, no drinks, no tokens for games. Wanting to make sure that the kids had pizza as my family had planned my brother ordered pizza from the menu. At that time the staff had not checked with management about whether our group had a party package or not. They went ahead and let him order from the menu. Furthermore, they informed him that there was a party coming in at 5pm so we would need to be done by then. When I talked to the MANAGER (Chris Stevens) myself he said that all I had managed to accomplish previously with the dozen or so emails we'd exchanged was JUST RESERVE THE SPACE. Not only did they not apologize for their mistake, but they also did NOTHING to make it right. Addtionally, when we were done with the party they made sure to point out that they charged us for GRATUITY. Why on earth they feel they earned gratuity I don't know. The wait staff did not check to see if we had a party package. They just continued to claim that we didn't when we did. They brought out pizza, we served it to ourselves, and we poured our own drinks. And when it was time for us to leave the space we had they did not offer to give the children tokens, which had been included in the original party package. I completely understand that mistakes happen. But to not acknowledge the mistake and not try to make it right is unacceptable. The last venue I used for her parties I gave business to every year for her birthday and then for other parties as well. I would have done the same with Jupiter's II, and had future birthday parties there, but not now.